Operational Excellence Lead - Credit Operating Model Change (Hybrid)

Are you a self-motivated, dedicated individual, enthusiastic about improving the way people work? Are you keen on challenging the status quo and steering for sustainable change? If yes, we have an attractive opportunity for you to join our Operational Excellence team!  

Are you passionate about enabling operational improvements and driving impactful changes in the Credit business? Do you have a strong understanding of the Credit & Surety operating and business model and a keen interest in challenging the status quo? If yes, we have an attractive opportunity for you to join our Operational Model Excellence team! 

About the Role  

In this role, as Operational Excellence Lead, you will play a critical role in transforming the operational model within Swiss Re's Credit & Surety (C&S) Line of Business. You will focus on enabling the implementation of operational model changes, by structuring, planning and leading cross-functional projects from start to completion. This all will result in lifting operational efficiency, process effectiveness, technology uptake, business growth and compliance, and ultimately contribute to our strategic business targets. Your expertise in the Credit line of business will be key to identifying opportunities for improvement and driving sustainable change.  

Your main responsibilities will include:  

• Collaborating with our internal stakeholders across the Credit business value chain to understand their business needs and challenges  

• Analyzing and assessing the efficiency and effectiveness of organizational units, processes and tools and propose solutions (e.g., workflows, AI-enablement) 

• Managing the delivery of initiatives from conceptualization to implementation with a strong focus on process improvements and IT applications as an enabler 

• Analyse data and metrics to monitor the performance of implemented changes and ensure sustainable improvements 

• Act as a subject matter expert, providing guidance and support on operational best practices within the Credit business 

About the Team  

This role is based in Madrid, and is part of a dynamic, driven and diverse team of professionals spread around the globe. We are combining transformational capabilities with an in-depth business, process and system knowledge to further enable the growth of the Credit and Surety business. 

Since we believe in teamwork, we are looking for someone that will bring experience, share knowledge, and work on their own or support with joint initiatives – to ultimately help us reaching our goal.  

About You  

You enjoy problem solving, are structured and detail oriented. You have a high tolerance of ambiguity and can systematically build up your own knowledge and expertise in a topic, capture facts and translate them into a clear and easy-to-understand story line. Your outstanding interpersonal skills allow you to engage with executives, while your welcoming and convincing personality helps you resolve issues and encourage others to move towards a common goal.  

Essentials:

• 3+ years of relevant experience in projects focusing on process optimization, operational excellence, digitization and operating model design 

• Experience in the Credit line of business or a similar context, either in a business or operations role, and ideally with a focus on process improvement and operational excellence 

• Ability to quickly assimilate new knowledge, passionate about exploring new ways and continually seeking improvement opportunities 

• Strong communication, presentation and analytical skills to identify improvement opportunities and propose solutions 

• Comfortable working across different regions, cultures and time zones 

Nice to haves:  

• Familiarity with the legal, regulatory and economic environment of the Credit line of business  

• Management Consulting experience  

• Formal project management, Lean and/or Six Sigma certification  

Nobody is perfect and meets 100% of our requirements. If you, however, meet some of the criteria above, and we caught your interest, we'll be more than happy to meet you!   

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