Operations Manager Credit Spain & Germany (Hybrid)

Are you ready to lead a dynamic team in a global organization and drive seamless service delivery to our global credit line of business clients? Join Swiss Re Corporate Solutions and be part of a company that anticipates and manages risks from natural catastrophes to cybercrime.

About the Role

As an Operations Manager Credit Spain & Germany, you will ensure the delivery of operations services for global credit line of business clients. You will manage service levels, prioritize team tasks, engage with multiple business stakeholders, and support internal and external customer queries. In our dynamic and evolving environment, you will be an advocate for change, motivating teams to join our journey. This position will report to Head of Global Credit Operations

Main activities:

1. Delivery of operations services:
   • Drive seamless service delivery in Trade Finance, Commodity Trade Finance, and Project Finance sectors.
   • Ensure service delivery within agreed SLAs, meeting or exceeding KPIs.
   • Organize and resource teams with adequate skills.
   • Make decisions based on data and facts.
2. Endorsing continuous improvement:
   • Implement efficiency improvements across underwriting support and technical accounting.
   • Collaborate with the operational excellence team for global process harmonization.
   • Participate in project work and tools development and process documentation improvments.
   • Provide subject matter expertise to team members.
3. Leadership responsibility:
   • Be a hands-on leader and driver of change.
   • Attract and retain talents by evolving employee development plans.
   • Deliver creative solutions to challenges while remaining practical.
   • Ensure continuous upskilling.

About the Team

Credit and Surety Operations is a reliable and efficient global organization closely collaborating with business teams. With passion and customer orientation, we strive for high customer satisfaction and enable the business to achieve its profitable growth aspirations. Day-to-day, we process surety transactions, handle bonds and guarantees, premiums, and fees accurately and on time.

About You 

You are a self-motivated, energetic individual with experience in Trade Finance, Commodity Trade Finance or Project Finance business as well as  leadership. You are structured, detail-oriented, and comfortable dealing with different counterparts and cultures.

Position requirements:

• At least 5 years of experience in a similar position in the banking or insurance industry, with in-depth knowledge of products, systems, and processes in risk participation structures.
• Experience with products and processes in trade finance and guarantee business.
• Knowlage in operations management including handling of premiums, fees, commissions, and invoicing.
• Passionate about people development and talent management.
• Basic knowledge in regulatory and compliance topics, including legal and tax-related topics.
• Language skills: German and English fluent written and spoken; other European languages are an advantage.
• Strong service and client-oriented mindset.

Desired qualifications:

• Master’s or bachelor’s degree preferably in Insurance or Banking.

For Spain, the base salary range for this position is between EUR 38,000 and EUR 63,000 (for a full-time role). The specific salary offered considers: ​

• the requirements, scope, complexity and responsibilities of the role,​
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.​

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.​

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

As this role requires regular communication in English, please make sure to submit your application and CV in English language.