Service Delivery Manager Pulse & Network (80-100%)

To advance the development of an open industry platform for the placement and administration of International Programs, Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the "Pulse & Network" proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.

The International Programs Operations team is looking for someone with a driven personality to support the service delivery activities to existing clients and support different stakeholders in all operational aspects to further enhance the proposition.

About the Role

An international Service Delivery Manager reports to the Pulse & Network SDM Team Leader with the key focus on service delivery and ensuring our insurer clients have the appropriate level of support, acting as the key point of contact for program implementation across the network of Swiss Re Corporate Solutions by working closely with many internal departments and external partners.

This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of International Programs. In this role you will:

• Drive all program implementation activities and ensure quality, consistency and first-class service delivery in the provision of International Programs written by our P&N clients (including Pre-Quotes, policy & invoice coordination, endorsements handling, service exceptions, amongst others)

• Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances, taking necessary actions where required by early identification of bottlenecks

• Liaise with International Network Management to address local office under performance and/or breaches to guidelines, as well as to collect and document knowledge of individual network partners and local regulations.

• Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client

• Collaborate with Claims and Claims Operations to ensure the efficient and timely exchange of information with the client

About the Team

Join this engaged, dynamic, curious and multicultural team, focused into bringing the best service to their customer's!

The Pulse & Network Service Delivery Management team is highly regarded by their professionalism and continuous improvement mindset. Our role is to support our external stakeholders into navigating the complexities of International Programs, while liaising with our outstanding global network

About You

If you are passionate about insurance, and particularly about International Programs, bringing a customer-centric mindset and can-do attitude this is the place for you.

We are looking for a candidate with the following attributed:

• Knowledge of the administration of International Insurance Programs and Commercial Insurance Contracts is a must, with a proven track record in international operations management related activities; ideally working in International Insurance Business environments as Underwriting Support, Program Manager or Service Hub Specialist

• Quality focused, attention to detail and solution oriented, able to simplify the complicated, handling multiple priorities, thinking laterally and working independently.

• Strong client-facing and internal communication skills, both verbal and written, with an ability to connect and communicate with multiple parties

• Fluent in English is a must; Spanish, German, French and other languages are an asset

• Goal-orientation and commitment to continuous learning

• Team player willing to work in a global, distributed team

For Spain, the base salary range for this position is between EUR 38,000 and EUR 63,000 (for a full-time role). The specific salary offered considers: ​

• the requirements, scope, complexity and responsibilities of the role,​

• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.​

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.​

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.