Business Services Associate

The objective of this position is the assistance with business-processing and technical support to the underwriting team (Latin America –Specialties, Engineering, Property and Casualty)

About the role:

• Assistance with business-processing and technical support to the CorSo Underwriting team:
• High level of interaction and coordination with team members and internal customers; moderate level of interaction with external customers.
• Read, organize, and work with detailed source documents from internal and external customers following procedures to determine appropriate steps to follow.
• Entry and maintenance of information in systems and tools used to complete associated tasks (risk clearance, create submissions, costing).
• Modify, update, and process changes in applicable tools, systems (Manhattan), and documents, as needed.
• Create and maintain electronic records and hard copies, if required, following established guidelines and processes.
• Follow established performance standards and metrics applicable to the business unit supported.
• High competency with process guidelines and applicable tools and systems.
• Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes.
• Responsible for generating and verifying information in predefined business reports.
• Ensure (external and internal) audit compliance.
• Prepare documents for issuance and review for customer approval.
• Compile, review, and verify data accuracy using source documents.                                                                                                                                                         
• When errors are detected, contact customer or process owner with inconsistencies found and directions for corrections.
• Interact with on-shore/off-shore contractors, as appropriate, to answer questions or give instructions.
• Follow-up on outstanding items and documentation, as per guidelines.
• Demonstrates advanced computer skills and experience with Microsoft Office, Outlook and Web browsing.
• Ability to accurately and efficiently analyze data following established processes and procedures.
• Demonstrates analytical skills in order to determine and communicate recommendations to customers.
• High interaction and coordination with underwriters and other internal /external departments related:
• External Clients
• Client Managers
• Technical Accounting
• Claims
• External parties such as Genpact.

About You:

• 4 year degree in a technical field (Actuarial, Engineering, Economics etc.)
• (Re)Insurance knowledge preferred
• Minimum 1 year relevant experience in P&C lines of business.
• Knowledge and understanding of the business unit supported is preferred.
• Fluent in English and Spanish  (Other languages may be essential based on the Market / Team being supported)
• Applies accurate logic and common sense in decision making.
• Ability to support underwriters located in a different office.
• Demonstrates willingness to seek new knowledge and tasks, questions current   
• Processes while suggesting improvements.
• Demonstrates a positive attitude, proactive thinking and effectiveness as a team player.
• Demonstrates strong interpersonal skills and ability to establish and maintain effective working relations with people in a multi-cultural environment.
• Consistently self-directed and generates innovative ideas and solutions to problems.
• Addresses customer needs by involving the right people (resources) at the right time
• Maintains a consistent high level of productivity.
• Consistently searches for ways to improve customer service.
• Demonstrates a sense of optimism, ownership, and commitment.
• Readily adapts to different ways of doing things.
• Reacts positively and efficiently under pressure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.