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Mexico City, MX

Claims Examiner


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the role:

  • You'll be responsible of reviewing and processing claim documents and transactions in a timely, efficient, and accurate manner.
  • You will independently analyze basic coverage and set up claims.
  • You'll be able to demonstrate and utilize your effective problem-solving skills.
  • You will work collaboratively across teams, functions and regions and support the requirements of internal clients
  • The role will let you collaborate with internal/external stakeholders.
  • The role requires you to provide support for various projects in Operations:
    • Analyze documents to determine when financial adjustments are required.
    • Process financials and handle bordereau analysis and reconciliation when applicable
    • Administrate a small portfolio of claims.
  • Understand basic Reinsurance treaties and technical clauses and can apply them is important for you to understand the role.

About the Team:

We are the team responsible for processing claims payments in a timely manner. We must analyze documents and process customer complaints accurately and with excellent customer support. Our primary responsibility is that customers get the quality and service our subscription areas committed to have. This work involves establishing good relationships and coordination with other operational areas to complete administrative processes.  Actively work on the solution of cases, improve times and processes aligned to the automations proposed by the operational team.

About you

  • Do you have a College degree or related business experience?
  • Do you have an effective interpersonal and communication skills (written and verbal)?
  • Have you demonstrated and used effective problem-solving skills?
  • Are you client oriented with excellent customer service skills?
  • Are you self driven? You will enjoy working effectively within a matrix environment.
  • We appreciate demonstrated data analytical skills and attention to detail.
  • We want to have in our team a member with problem-solving skills and ability to look for creative solutions to resolve errors.
  • You'll develop curiosity about the future of the business.
  • You'll fit perfectly in the role if you are fluent in English and Spanish.
  • Reinsurance knowledge is a plus
  • You'll have to be able to work in a virtual/remote international/global/multicultural team environment. SharePoint and Microsoft Suite preferred.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Reference Code: 100884 


Job Segment: Claims, Business Manager, Insurance, Management