Claims Expert
 
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?
 
We are looking for a proactive, solution-oriented Claims Handler for our Mexico office, on Direct business (Seguro Directo). Ideally, we would like considerable Property, Energy & Casualty claims handling experience and expertise, to manage a diverse Mexican portfolio. The successful candidate will be expected to effectively share technical knowledge, manage expectations, and openly communicate with internal and external clients. We would like someone comfortable dealing with the personalities and dynamics involved in the Claims management process.
 
About the Role
•    Within the claims team, based in Mexico, the effective management and adjustment of claims from first advice to settlement of portfolio of Mexican Insurance Claims and participate on Wholesale business as possible
•    Negotiate and defend where necessary SR's position
•    Liaise with internal and external service providers and Specialists
•    Manage key internal and external stakeholders and customer relationships with an emphasis on key clients
•    Collaborate with the Claims Operations Team to ensure proper claims administration and data quality throughout portfolios
•    Demonstrate Swiss Re claim's expertise and service excellence at industry and market events
•    Review and support development of wordings, and tailored solutions for clients in cooperation with contract services
•    Plan and attend claims audits
•    Ensure compliance with claims guidelines, controls and reporting, including adherence to Swiss Re Group guidelines and Mexican regulation
•    Contribute to claims team in the region and global
•    Claims reporting and represent SR against local authority
 
About You
•    5 years + experience, in the Mexican market claims environment
•    Knowledge of the Mexican Insurance Market
•    Responsible for negotiating claims.
•    Bachelor's degree or equivalent
•    Analytical, negotiation and influencing skills
•    Strong verbal and written communication skills
•    Fluency in English and Spanish
•    Team player
•    Excellent interpersonal skills
•    Flexibility and ability to work under time pressure with multiple priorities
•    Proficiency in IT (MS Office) and Operational areas
•    Ability to identify and address potential conflict situations / scenarios
•    Flexibility to travel up as necessary to manage claims in responsibility within the region and develop broker/client relationships as appropriate.
•    Technical capabilities including an understanding of the financial impact of claims decisions (e.g. on reserves and cash flow).
•    Provide actionable Claims' insights to internal stakeholders, including studies, reviews and analysis relating to claims, emerging risks, legal, regulatory and societal developments and other industry topics
•    Customer-centric mindset to provide a superior claims experience.
•    Deliver the highest quality claim handling and customer service consistent with the Corporate Solutions Claim Commitment and Claim Handling Expectations Handle claims with high severity/complexity and/or Company reputational risk potential
•    Advising customers on loss prevention and resolution
•    Proactive claim investigation, coverage and damage/loss evaluation Develop and implement appropriate strategy for fair claim resolution, to include settlement negotiation, where needed Work closely with insureds, claimants and brokers
•    Maintains a dairy system to monitor activity on reported claims and takes appropriate follow-up measures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.