Head TA Unit, Client Accounting Services

About the Role:

You are responsible for Operations Unit accountable for end-to-end operations for the Treaty life cycle - from quote stage up until closure of treaty.

You not only deliver strong operations services (from onboarding treaties, to managing the accounts and the cash) but also providing early insights and stakeholder management with MU and collaboration with rest of value chain. 

You develop, manage and lead a strong team, a professional underlying management system (processes and structures) as well as a corporate culture based on empowerment, client centricity and engagement.

You’re accountable for the cost targets.

Key Accountabilities:

• Active member of the L&H Re Operations leadership team, responsible for oversight, review and continuous improvement for L&H Re Globally
• Assure and manage the ' Technical Accounting Processing and Sales operations services' for given portfolio or region
  • according to an agreed set of KPI's and targets
  • in line with Market unit/Finance/Actuarial requirements
• Actively manage stakeholder's expectations and communication including concrete action plans based on yearly NPS
• Provide early insights within given portfolio
• Ensure effective Stakeholder management is in place
• Drive resolution of long pending issues and ensure effective and timely escalation to MU
• Embed and live the Swiss Re corporate culture into the teams
• Actively assure people management and leadership including development and coaching
• Mentor and coach key talents of the organization
• Lead cross functional and cross location teams and projects
• Perform other position related tasks as instructed by Supervisor

About the Team: 

COO Operations department is a part of the L&H COO core business operations within Swiss Re. Our people support entire treaty life cycle from signing of treaty up until closure of reinsurance contract.  The quality of our work influences Swiss Re reputation and is instrumental in the company's growth in all markets around the world. We operate within L&H Reinsurance

About You: 

• Experience within shared services or accounting or similar area
• 7+ years of experience in a managerial position, leading teams in the area of shared services or financial services (e.g. banking, insurance) – L&H experience an asset
• Self-starter with personal drive to succeed and achieve results
• Broad experience in the application/usage of data processing techniques and an affinity for identifying process improvements. 
• Strong focus on people, performance, clients and risk management activities
• Language skills: English fluent written and spoken; local languages as needed
• Excellent communication skills (clear, transparent, convincing, virtual as well as in person) and negotiation skills, assertiveness
• Ability to think globally and strategically and to develop and implement new concepts and strategies
• Strong ethical and behavioural values
• Ability to interact with and influence multiple levels of the organisation
• Strong service and client orientation
• Strong focus on performance, targets and risk management activities
• Result-oriented working style
• Positive attitude towards a dynamic and international environment
• Ability to be a catalyst of change. Ability to adapt to changes and implement them accordingly