International Fronting Coordinator- Surety

Are you an expert in international guarantee issuance with strong interpersonal skills, and do you enjoy direct client contact? This might be your next challenge.

About the Role

You will be responsible for servicing International Surety clients, including timely and accurate handling of client requests and inquiries, as well as issuance of international guarantees or instructing network partners. Your responsibilities include:

• Acting as a senior liaison for global network partners, supporting Bond & Guarantee Specialists in building and strengthening relationships, and ensuring sufficient capacity and service reliability across all regions (APAC, EMEA, and the Americas).
• Closely interacting and coordinating with internal stakeholders across multiple regions and markets, as well as external stakeholders such as network partners, brokers, and clients.
• Providing advisory to clients, brokers, and network partners regarding international bonds and guarantees, including drafting and reviewing standard guarantee wordings.
• Obtaining quotes and coordinating with clients, brokers, and network partners for international bonds and guarantees, ensuring smooth execution of transactions.
• Reviewing and coordinating issuance of cross-border surety bonds and guarantees, ensuring compliance with regional jurisdictional and regulatory requirements.
• Assessing and executing BAU (Business-As-Usual) transactions across all regions, maintaining operational excellence and minimizing risk.
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About the Team

International Surety Desk is an emerging team, closely collaborating with the Global Surety business teams. With passion, as well as our service and customer orientation, we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is spread across many locations in Europe, Asia Pacific, as well as North and Latin America.

As part of the International Surety transformation project, we are implementing a new International Surety Model with new roles and responsibilities, standardizing and improving processes. We are also extending our international surety partner network. 

About You

You are aware of the importance of clients, understand their needs, and are passionate about working with them to meet or exceed their expectations. You like to take personal ownership of your day-to-day responsibilities, do not need close supervision, and can set the right priorities in the context of the business. You are a true team player, passionate about sharing your expertise, and helping others grow. Building and maintaining effective working relationships with peers, both internally and externally, is easy for you.

Key attributes:

• Strong team player with a willingness to learn different aspects of the International Surety business.
• Ability to multitask and prioritize competing requests while adapting to change.
• Customer service mindset with excellent problem-solving and communication skills.
• Self-starter with the ability to manage workload independently and deliver results.
• Results-oriented approach with a focus on performance, targets, and risk management.

Essential Skills

• Education: Completed commercial education preferably banking specialist or bachelor studies in economics or law. Associates Degree or job experience equivalent.
• Relevant Professional Experience:
  Experience with cross-border guarantees issuance. Good knowledge and understanding of guaranteed business as well as direct and cross-border issuance, counter guarantees.
• Previous experience in a client-facing role, preferably in a finance environment.
• Linguistics: Proficiency in the English language is a must, and knowledge of the German language (reading, written, and verbal) is a plus. Additional languages of relevant markets (especially Spanish, French) are a plus.
   

Nice to Have

• Minimum of 3-5 year experience in banking or insurance area
• Experience in dealing with network partners (Banks or Insurance Companies)
• Certified for Demand Guarantees (CSDG) or similar certification.
• Knowledge of sanctions and AML procedures, commercial and company law, URDG758, ICISA forms, and other international rules. 
• Experience with SWIFT messages for documentary business