MU Support Specialist

About the role

The Claims Market Unit (MU) Support role is pivotal in assisting the Claims department within the Market Unit to ensure efficient operation and day to day support. In addition, this role will be pivotal in supporting MU in delivering Claims North Star, providing support on dedicated strategic initiatives.

The ideal candidate will possess a strong background in claims management, excellent communication skills, and the ability to handle multiple tasks simultaneously.

Main Tasks

Day to day MU support Key activities

• • Resource allocation
  • Strategic Planning
  • Reporting, in connection with Management Information (MI) team
  • Support the MU Heads with operational effectiveness across the region with analysis of dashboards and reporting
  • Budget planning and tracking
  • Documentation management
  • MU communication
  • Training, in connection with Claims L&D lead
  • IT issue investigation and resolution
  • Support the roll out of claims system updates in connection with Claims Operation team.

Governance 

• Support the delivery of external/regulatory audits
• Support the creation and review of regional SOPs/guidelines

Claims North Star execution within each MU

•   Support the development and implementation of strategic priorities
• Support MU Heads/Leads in dedicated initiatives
• Monitor Claims North Star Master plan
• Support/Create regular report on North Star Execution progress (quarterly)

About You

Education and experience

• You have a university degree in business administration, economics or similar
• You have a minimum of 3 years relevant work experience ideally with background as business analyst
• You can translate ideas into practical solutions
• Experience in Primary Insurance market and dedicated Claims experience appreciated, but not mandatory
• You can handle multiple projects and priorities in parallel and coordinate complex assignments

Personal skills & values

• Strong communication and interpersonal skills, able to manage the needs and expectations of clients and other stakeholders
• Analytical, pragmatic, solution-oriented
• Results oriented, "can-do" mentality complemented with a self-starter mentality and an ability to work independently
• Ability to gather varying stakeholder requirements and to develop pragmatic, efficient processes
• Ability to meet high quality standards and at ease when interacting with management
• Team player
• Strong attention to detail
• Ability to work in the face of complexity, conflicting pressures and ambiguous or changing circumstances

Fluent in English; additional languages (e.g. European) is a plus