Reinsurance Operations Associate

About the team 

The team is a very diverse one, we are based in Mexico City, but we attend Colombia, Andean region, Chile and Caribbean portfolios. If you like to learn and interact with other cultures this is your opportunity. People in the team have different professional back grounds and experience in the reinsurance industry. We are part of a global team called Reinsurance Business Operations, and as one team we have common objectives and global alignments. Technical Accountant I roles have little to no prior accounting experience. Key focus on learning essential responsibilities and increasing independence as experience grows. 

About the role

• Exception based handling of accounts with focus on data quality and driving value through active application of client segmentation 
• Technical verification of accounts within the context of our validation framework and  contract wording 

• Account Processing per established guidelines/processes which may include escalations to Claims Operations 
• Balance Settlement with External Clients according to reinsurance terms and agreements 
• Cash Flow Management: timely collection of Accounts Receivable, management of Financials within Portfolio assigned in collaboration with RLM Cash Team 
• Ensure that agreed priorities, deadlines and service standards are achieved 
• Achieve target KPIs (Key Performance Indicators)  
• Constantly look to enhance service standards and quality 
• Proactive investigation, analysis and interpretation of processed accounting information with root cause identification 
• Regular reporting to supervisor and internal stakeholders 
• Sharing information with other team members and working cross functionally, as needed 
• Data Quality control and risk management-related activities according to internal guidelines 
• Contact internal and external clients directly (written or verbal) to clarify and resolve operational issues such missing accounting information, incorrect data as identified by validation framework, payment delays, etc. 

About you

• University degree preferably in the area of finance, accounting, economics or administration 
• Language skills: Fluent or Advanced comprehension and use of English (written, spoken, listening) 
• Business correspondence in English with internal and external clients via email, phone calls, and visits as required 
• Proactive exercise of critical thinking analysis and problem solving with root cause identification 
• Proficiency in new workflow technologies (ACORD, B3i, Robotics, etc.) 
• Demonstrate agility and navigate ambiguity to deliver on core expectations through change 

• Ability to work collaboratively in virtual/remote international/global/multicultural team environment 
• MS Office proficiency (Excel, Word, Power Point) 
• Strong analytical skills – detail oriented 
• Team player, willingness to share pertinent business information