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Mexico City, MX

Reinsurance Operations Associate

About the Role

We are looking for an agile, motivated and dedicated personality who is ready to join our Latin America Property and Casualty Business Management Operations team in Mexico City as a Reinsurance Operations Associate. P&C Business Management Operations is part of the P&C Business Management Division, which handles the in-force reinsurance business from end to end. In your role, you will be responsible for handling reinsurance accounts and claims in an end-to-end contractual fulfilment responsibility, ensuring business deliverables are met (quality output within the turnaround times defined) through adequate understanding of Reinsurance contractual conditions and working within a set framework of policies, processes and making suggestions/recommendations to management for improvement of the same. You will own responsibility for an assigned portfolio and collaborate with business partners internally and externally. You will work in a dynamic environment by being capable of navigating through periods of change and ambiguity. You will also be encouraged to pro-actively pursue your career advancement by developing current and new areas of competence on own initiative.


The role comprises, but not limited to, the following elements:

  • End-to-end processing of client reinsurance accounts (premiums, claims, brokerage, etc.) ensuring deliverables and quality standards are met.
  • Ensure financial transactions/payments are in adherence to processes and guidelines, quality management framework and key controls.
  • Proactively handle claims including indexation of claim within the timelines defined.
  • Capture accurate claim information by referring to claim advices after checking contract documents/conditions.
  • Timely collection of funds (Accounts Receivable), keeping track of financials within portfolio assigned.
  • Timely follow-ups and escalation of issues to management and/or senior management as appropriate.
  • Ensure timely and accurate reporting and compliance with internal/external/regulatory requirements and/or commitments.
  • Manage own workload effectively to achieve agreed service/business standards.
  • Contact internal business partners and external clients directly (either written or verbal) to resolve any long pending operational issues like missing accounting information, incorrect data, payment delays, etc.
  • You will work collaboratively across teams, functions and regions and support the requirements of internal clients
  • Ensuring that all correspondence with clients is professional and appropriate by adherence to process guidelines and norms. Taking ownership for the quality of service provided to cedants.
  • Perform other position related tasks as requested by Line Manager


About the Team

You will join a very experienced and highly motivated team handling Reinsurance portfolios for diverse Latin America regions. Our responsibilities require regular interactions with peers and experts from other locations. We have a strong link to the other Business Management teams and collaborate on a daily basis to deliver best service and most value to our clients. With our continuous improvement mindset our aim is to provide our external clients and internal partners with fast, easy, and effective ways of conducting business within an environment where the risks are understood.


About You

  • Minimum Bachelor's in Finance, Accounting, Insurance or related fields. Outstanding performer with 2-3 years of work experience.
  • Previous experience with (Re)Insurance or Banking, Accounting or Finance processes is desirable.
  • Flair for figures and proficiency in Excel. Power BI would be an added advantage.
  • Good verbal and written business interpersonal skills.
  • Being an agile team player with the ability to manage own workload and demonstrate a sense of Accountability, Responsibility and Commitment.
  • Ability to work together collaboratively, flexibly, and constructively in a team/group environment including in virtual set-ups.
  • Ability to challenge the status quo and manage multiple business partners (multi-cultural and cross functional teams in a virtual set-up).
  • Experience with digital applications, automation, solutions and big data would be a plus.
  • Insurance/Finance related certifications will be an added advantage.
  • Advanced English


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



Reference Code: 123844 



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