Branch Operations Manager

Team: Branch Governance/ Operational Resilience & Governance L&H Re

Hiring Manager: Rebekah Tan

Band: D

Location: Mumbai, India

Title: Branch Operations Manager, India

About Swiss Re

The Swiss Re Group is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.  We anticipate and manage a wide variety of risks, ranging from natural catastrophes and climate change to cybercrime. We cover both Property and Casualty, as well as Life and Health insurance risks.  With over 15,000 employees worldwide, we combine experience, creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. Our success depends on building an inclusive culture that encourages fresh perspectives and innovative thinking. We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?

About the Role

Do you bring a strategic mindset and thrive on balancing big picture thinking with hands-on execution?  Are you comfortable co-creating and driving solutions with subject matter experts while applying your operational expertise to contribute to the overall success of Swiss Re India?  If so, you may be the leader we're looking for to elevate our Branch Operations' capability to new heights!

This exciting opportunity will require you to collaborate closely across various seniority levels and functions, on a market (India) and global level (group teams). You will work alongside a skilled team of operational and governance experts and be accountable for driving branch governance and operational excellence at Swiss Re India. As a member of the India Branch Executive Committee and Business Partner to the Location Head, you will play a key role in ensuring the Branch's compliance with applicable IRDAI guidelines and Swiss Re Group standards and policies. 

Your responsibilities include but are not limited to:

·       Drive the implementation of the Branch Governance Framework in partnership with relevant subject matter experts to ensure compliance with local regulatory requirements and Swiss RE Group guidelines

·       Translate applicable local regulations into sustainable operational practices, leveraging input from relevant Swiss Re group functions and subject matter experts

·       Lead, coordinate and develop business continuity and resilience plans; support the local Incident Management Team

·       Oversee the Branch's outsourcing/third party risk management framework, and lead effective due diligence and review processes

·       Act as a change leader for operational transformation initiatives, including but not limited to:

o   implementing regional "best practices" of branch operations, with proper validation and documentation for India-specific exceptions,

o   Coordinating and supporting the development of efficient policies and practices,

o   Helping to develop and maintain local operational policies in alignment with the global policy framework and contributing to global policy development,

o   Leading and supporting ad-hoc projects and delivering training as needed

·       In collaboration with Legal and Risk Management, monitor regulatory developments, initiate and project-manage working groups, and coordinate with cross-functional teams, experts and stakeholders to ensure timely compliance with new regulatory requirements

·       Partner effectively with Legal, Compliance, Risk Management and Finance to support Branch Management's oversight of Mumbai operations

·       Under the direction of the Head of Branch Operations (Line Manager) and guidance from senior operations experts and the Location Head, engage regularly with key functions - including Audit, Compliance, Finance, Governance, Legal, Risk Management, Tax, and functional/business owners, on various operational topics and processes

·       Deliver timely and concise reports to Senior Management on branch updates, operational processes, and regulatory and business operational initiatives

·       perform additional responsibilities and tasks as assigned by the Location Head and Line Manager

About You

• Bring over 8 years of proven expertise in end-to-end operations management, control processes and systems, process optimization, and regulatory implementation.  You can connect governance and operational concepts and implement strategies to improve efficiency and performance. 
• Thrive in complex matrix environments, collaborating effectively across diverse teams and seniority levels.
• Build strong working relationships with senior management, stakeholders and employees at all levels, apply leadership 'authority' in a broader sense, lead through ambiguity, and demonstrate high personal integrity and sound judgment.
• Possess strong organizational, interpersonal, communication and negotiation skills with the ability to lead, influence and negotiate effectively across functions and seniority levels.
• Combine strategic thinking with analytical acumen to understand business drivers, tailor solutions to minimize operational risks and execute effectively in a matrix environment. 
• Balance attention to detail with a big picture mindset. You are highly organized, methodical, analytical, and an exceptional problem-solver.
• Excel as both a collaborator and a delivery champion.  You can work both independently and within a team setting.  You enjoy contributing to the broader organization on local and global business initiatives.  You can execute and deliver on operational or transformational objectives and effectively utilize project management and organizational change management.
• You are an outstanding communicator and a storyteller.  You can advise senior management, provide guidance and convey messages to all levels of employees and stakeholders, and present and create presentation materials in PowerPoint or other software applications.

About the Team

Branch Operations is a dynamic team of forward-thinking professionals entrusted with a broad and diverse portfolio. We serve as the connective tissue of the Branch, enabling success by fostering collaboration across functions, teams, and strategic initiatives. This is an exciting team for people who enjoy navigating ambiguity to shape new ideas and craft solutions to address complex opportunities and challenges. Team members are expected to be self-driven, adaptable, and skilled at working both independently and in partnership with stakeholders across the region and around the globe.

With team members based throughout Asia and Canada, we bring a truly global perspective to everything we do.

Regardless of what position we have at Swiss Re, all of us can be courageous, which will also help us in our personal and professional growth.

Swiss Re offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits including annual leave, work anniversary leave and insurance coverage for medical, personal accident and life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We look forward to your application!