Customer Enablement Lead (Customer Success / SaaS / Platform / Cloud) (m/f/x)

About the Role

As Customer Enablement Lead, you will build and drive the global onboarding and post-sales enablement for users on the RDS Platform for Corporates (formerly known as ‘Risk Data & Services’). You will be responsible for developing, deploying, and scaling structured programs that accelerate customer time-to-value, deepen product adoption, and foster long-term engagement.

This role requires a client-centric mindset and strong cross-functional collaboration capabilities. You will work closely with your Customer Success colleagues as well as Sales and Product teams to ensure an impactful customer journey. You will be instrumental in shaping how our customers experience and derive value from our platform, with a focus on corporate clients worldwide.

Key Responsibilities:

• Own the global customer onboarding and enablement programs.

• Design scalable frameworks and customer journeys tailored to diverse personas and use cases.

• Lead the development and lifecycle management of enablement assets, including advanced user documentation, training programs, and self-service initiatives that support continuous learning and platform mastery.

• Drive operational excellence in onboarding, workflows and KPIs.

• Facilitate key customer engagement initiatives, such as client briefings, peer-exchange forums, and product deep-dives, to strengthen relationships.

• Establish and monitor performance metrics, using data-driven insights to continuously refine onboarding and enablement programs, while staying ahead of industry trends and evolving customer expectations.

About the Team

Our world has changed. Risk is accelerating, and that is compounded by the fact that everything is deeply interconnected, everything from geopolitical and economic and social issues to technology, climate and regulation. In these volatile times, companies want to better understand and act on their risks but lack the risk infrastructure and analytical tools.

Our RDS Platform for Corporates empowers companies to take control of their risks. It gives them access to state-of-the-art data infrastructure and risk models from Swiss Re and third parties. With these insights, companies can take critical decisions: Shall we open a manufacturing plant elsewhere that will be less prone to flooding? The RDS platform has generated considerable traction among large and mid-sized companies worldwide. We are now embarking on the next phase and success in this role will be realized through strong collaboration with multi-disciplinary teams, a pragmatic approach and "can-do" attitude. We are a global team with colleagues based across all regions, offering a dynamic working environment where curious and adaptable people thrive. Are you ready to "roll up your sleeves"?

About You

You have an affinity for business risk-related topics and a passion for technology, innovation, and customer-centricity. You bring a proven track record of leading customer success / enablement initiatives in complex, global environments and are comfortable navigating across several dimensions.

Must haves:

• Bachelor's degree in business, marketing, computer science, or a related field; advanced degrees or certifications are a plus.

• Extensive experience designing and scaling onboarding and enablement programs for SaaS / Cloud / Platform-based solutions, ideally in enterprise settings.

• Exceptional communication and storytelling skills, with the ability to translate complex concepts into compelling narratives for diverse audiences.

• Strong leadership presence and stakeholder management capabilities, with a history of influencing cross-functional teams and driving alignment across regions and functions.

• Demonstrated ability to work autonomously, take ownership of strategic initiatives, and consistently deliver measurable impact.

• Dynamic, curious and eager to learn, with a proactive mindset and a drive to continuously improve our service quality, customer experiences, and internal processes.

• Comfortable managing multiple priorities in dynamic environments, while maintaining a high standard of service and execution.

• Business proficiency in English. Any other European language in addition is a plus.

Nice to haves:

• Experience in navigating in a combined corporate and fast-paced, startup-like environment.

• Familiarity with CRM systems, customer success platforms, and enablement tools.

For Germany, the base salary range for this position is between EUR 99,000 and EUR 165,000 (for a full-time role). The specific salary offered considers: ​

• the requirements, scope, complexity and responsibilities of the role,​

• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.​

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.​

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.