New York, NY, US


Head, International Program Management 

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customized products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.


About the Team:

The International Program Management is a core segment of the International Business team and serves as a central function and gatekeeper responsible for:


1)      the provision of coordination, control of program deliver, compliance and the support of training of international program business

2)      ensuring quality, consistency and first class service delivery in the provision of International Programs written by Swiss Re CorSo

3)      the implementation of and strong adherence to globally consistent service levels.

4)      ensure the performance monitoring of the agreed service levels are kept to within agreed tolerances, taking necessary actions where required

5)      support to the wider Primary Lead team in order to deliver a globally consistent international business proposition  


This Head of International Program Management position reports directly into the Head of International Business and is responsible for heading up the team of International Program Managers deployed worldwide, with the key focus on service delivery and ensuring the business (Producing Offices) have the appropriate level of support in order to execute international programs from all CorSo Producing Offices. This position has a pivotal responsibility for ensuring the international business proposition is conveyed and understood by both internal and external stakeholders and leading the global team responsible for the delivery of international program business worldwide.


In addition this position leads the team that provides a market facing service, supporting marketing activity and close line support for UW in all international program matters, assistance and support to Broker and Client meetings and specific client pitches. Through personal interventions and that of the team supports on all international business matters including training and acts as an advisor to UWs on complex international programs. It monitors operational performance on a portfolio basis and where necessary on individual deals, also provides supports for business, product and proposition development activities.


About the Role:


Key responsibilities include:


1.      Leading and developing the strategy for the delivery of service excellence through the International Program Management hubs worldwide  

2.      Supports the International Program Excellence Managers in dispersing guidelines and directives for international business

3.      Supports producing UW in structuring the program on complex deals to ensure compliance with local regulations, laws and market practices

4.      Acts as escalation point and filter for exceptions and non-program international business

5.      Monitors and reports on operational program performance (end to end) and addresses issues to ensure client delivery on an immediate and longer term basis

6.      Liaises with International Network Management to address local office under performance and/or breaches to guidelines

7.      Liaises with International Financial Management to understand cash position across program portfolio

8.      Identification of trends across international Business portfolio incl. additional Lines of Business to enhance product and proposition

9.      Supports UW with marketing to brokers and clients

10.    Support tax training and assists UW in ensuring tax compliance

11.    Support training and certification of PO functions in respect of IB


About You:

  1. At least 10 years of experience working within international insurance business.
  2. Experience of working with international programs.
  3. Experience with structuring international business deals and complex cross-border insurance solution crafting.
  4. Experience with managing a global team
  5. Experience in an operations, governance or technical underwriting function.
  6. Strong communication skills, both verbal and written
  7. Ability to handle multiple priorities, work independently, think laterally and deliver high-quality products under pressure
  8. Good understanding of IT related best practices and processes
  9. Fluent in English, other languages are an asset
  10. Willingness to work in a global team
  11. Goal-orientation and application to continuous learning
  12. Minimum of a university degree or equivalent


The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


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