Business Services Associate (Hybrid)

If you are looking for a dynamic, collaborative environment with real challenges, come and be part of our Operations team. Here, you will work closely with different areas, participate in innovation initiatives, and contribute to solutions and improvements that truly make a difference in our clients’ experience.

About the Role:

You will be operationally responsible for quotations and policy issuance for SME Surety (Seguro Garantia), acting as a key support and focal point for brokers and the underwriting team. Your role will be essential in ensuring operational efficiency, process compliance, and high-quality customer service.

Key Responsibilities:

• Support the underwriting team in the day-to-day operational and administrative activities;
• Analyze and validate documentation received, ensuring adherence to established criteria;
• Provide service and support to brokers, ensuring agile, clear, and high-quality communication;
• Perform ongoing follow-ups on demands, ensuring deadlines and SLA;
• Manage operational processes and internal controls, ensuring governance and compliance;
• Analyze processes, identify improvement opportunities, and contribute to business efficiency and team development;
• Participate in requirement definition and testing activities, supporting the development and evolution of systems and operational solutions.

About the Team:

We are a collaborative team made up of engaged professionals committed to the continuous pursuit of operational excellence and the best solutions for our clients. Our core behaviors are grounded in agile decision-making, a simple and objective approach to daily challenges, and a strong sense of ownership in overcoming obstacles.

We foster a friendly, challenging, and results-driven environment where learning, collaboration, and enjoying the journey are part of our culture.

About You:

Do you have strong interpersonal skills, communicate well, and enjoy working collaboratively? Are you curious, constantly questioning processes, and always looking for better solutions and improvements? Do new ideas motivate you, and is continuous learning part of what drives you professionally?

If you see yourself in this profile, we would love to have you on our team.

We are looking for a professional who wants to grow in a dynamic, collaborative, and continuously evolving environment, with direct interaction across different business areas.

Essential:

• 1-2 years of experience in the insurance industry, customer service, preferably in operations and/or underwriting.
• General knowledge and/or exposure to to Surety insurance, either in operations or underwriting.

Technical Skills:

• Proficiency in Microsoft Office, especially Excel, Word, and Outlook (Power BI and Power Automate are considered a plus);
• General knowledge of insurance;
• Experience working with brokers and/or insurers;
• Knowledge or experience with workflows and operational processes;
• Customer service experience, ensuring quality and responsiveness;
• Intermediate level of English
• Degree completed or in progress in Business Administration, Law, Accounting, Insurance Management, or Actuarial Sciences.

Behavioral Skills:

• Strong analytical skills and a critical view of processes;
• Sense of urgency and strong prioritization skills;
• Proactivity with a solution-oriented mindset;
• Strong verbal and written communication skills;
• Ability to work collaboratively in a team and across different areas;
• Organized, disciplined profile with a strong commitment to deadlines