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Seoul, 11, KR


Client Management Support (Contract position) 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.


About the Role

This is a Client Management Support Position in the office of Swiss Re Korea. This is a contract position for a period of 1 year.


You will be responsible for ensuring the efficiency of business operations and delivering high quality of technical and administrative support to cross funcational team to deliver reliable system data for reporting.


Perform as process manager, provides assistance to the Cross Functional Team (XFT) operations and ensure processes are effective:

  • Managing operations, including interfaces with various systems, understanding of business end to end (e2e) processes and provides both technical and administrative support mainly for Property & Casualty Facultative Underwriters in your responsible locations
  • Assisting Client Markets & Products for control compliance to Internal Audit/Risk Management and other external interested parties
  • Act as a business experts on Swiss Re administrative tools, maintain the best practice on record management and processes


Support the XFTs in various sales related activities (coordinating with the Asia Marketing team where it is required):

  • Support the XFT to supervise the insightful marketing materials for our key clients
  • Closely monitoring clients' activities status and follow ups with key internal stakeholders where necessary


Evaluate and make improvements to business processes:

  • Ensuring e2e process effectiveness by overseeing Business Services Business Administration team's performance including data quality and timeliness
  • Closely collaborating with Business Services Quality Assurance team to identify weaknesses in processes and make improvement
  • Challenging existing processes and drive/implement changes as needed
  • Analysing implemented changes and make further adjustments to workflow, schedules or other processes


About the Team

Business Service Aisa - Our mission is to be a trusted partner to the Origination Community using our expertise to ensure the efficient and effective management of origination processes, data and documentation and supporting Client Managers during the execution of the sales process.


About You

  • Experience in (re)isurance industyknowledge and business processes
  • Analytical and problem solving skills
  • Sound understanding of knowledge and overview of business applications
  • Experience in working and communicating in a multicultural organisation
  • System know-how and understanding of system/process flow
  • Strong command of English and Korean
  • Ability to steer changes

  • Strong customer focus and service orientation
  • Demonstrate initiative in changing and improving process
  • Focus on Operational excellence by challenging status quo
  • Eager to learn and proactive participation
  • Demonstrate agility with changes in task and priorities in a dynamic environment
  • Excellent team player with high degree of self-responsibility
  • Ability and willingness to coach colleagues
  • Reliable and self-reliant process manager




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