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Shanghai, 31, CN


Project and Business Process Manager 

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms.

In this role, you will be responsible for assisting Head Operations in defining personal lines project management and business flow, partnership onboarding processes, procedures and service standards. You will work with cross functional teams to collect business requirements, test systems and deliver timely integrations with all business partners.

You have a customer-first mindset and love to handle detailed things like requirements, processes,  procedures and love to exceed customer satisfaction. You will have a great opportunity to study and apply new technologies like mobile and artificial intelligence to improve and automate our business processes, thus deliver superior customer and client experience.


About the Role

  • Work with Head of Operations and assist in defining business requirements, standards, policies, processes and operational guidelines
  • Collect, discuss and finalize business requirements in all areas such as sales, products, claims, policy admin and other relate areas
  • Lead to integrate with distribution partners to ensure timely and compliant business processes implementation to drive client satisfaction and efficiency
  • Document and translate business requirements into business process flows, procedures and standards that will feed into system implementation
  • Provide operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively
  • Directs management resources to ensure that service levels meet and/or exceed cost effective manner throughout the life of the contract
  • Manages and coordinates interdependencies between projects and work streams across Business Unit or Operation Unit
  • Manage relationships with key stakeholders to ensure the effective capturing of business requirements and commitment to project objectives
  • Responsible for steering / stakeholder meetings, communication of status, issues, risks
  • Organize UAT tests, collect and finalize test cases and ensure timely completion of testings
  • Drives effective risks & issues management, ensuring processes are in place and effectively used


About You

  • You are very passionate about business processes, system requirements and love to communicate with business functional users to solve problems
  • You are good at writing, analytical and well-organized
  • You like technologies, mobile applications, and artificial intelligence etc., and dare to try new things to operations
  • You pay attention to details and feel compassionate about partners and customers
  • You have curiosity, intellectual capabilities and perseverance to continuously improvement your processes and aim to building a first-class end to end operational system
  • You are patient in handling external stakeholders such as distribution partners, TPAs and other ecosystem partners
  • You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
  • You are influencing and can communicate your ideas to all key stakeholders clearly


  • College degree or higher in business, computer science, information tech or operations etc.
  • PMP Certificate is preferred


  • Excellent written and oral communication skills in Chinese Mandarin is a prerequisite, and
  • Fluency in English is preferred

Professional experience

  • 5 years of relevant experience in P&C and/or Life/Health insurance business analysis, sales processes, claims, call centres and other operations
  • Experience in defining system requirements, processes and procedures etc., and have skills in handling large and complex business systems and integration projects
  • Familiarity with insurance company end to end operations and experience in building business systems from scratch
  • Demonstrated experience in designing, implementing, and testing systems for multi-line insurance products such as travel, accident, medical, critical illness and other P&C personal product lines
  • In-depth understanding of local P&C market, partnership ecosystem, frequent issues, compliance, and regulatory requirements on claims
  • Demonstrated innovative experience and successful cases in applying new technologies to drive customer satisfaction and operational excellence through automation in operations area

Other skills required

  • MS Office Suite: MS Word, PPT, EXCEL
  • Outstanding interpersonal, communications and presentation skills



Reference Code: 91883 


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