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Location: 

Shanghai, 31, CN

Assistant Claims Manager

Corporate Title: Associate 

Division: BLB-iptiQ APAC (51001880)

Department: BLBD-Personal Lines iptiQ China (51002390)

Recruiter: Wei Vicky Wang

Hiring Manager: Xiaojuan Irene Chen

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https://performancemanager12.successfactors.eu/sf/jobreq?jobId=100513&company=SwissRe 
 

About Swiss Re Corporate Solutions
 

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?

 

    
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About the Team

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms.

In this role, you will support Claims Team Leader to provide superior claim services to both end customers and Business Partners. You have a customer-first mindset and love to handle specific claims cases to control claims risk, reduce claims expenses and exceed customer satisfaction.

 

About the Role

•    Process claims cases according to Claim Policy and SOPs, coordinate internal and external resources to resolve requests from customers within the scope of authority, communication and negotiation on complex claims cases;
•    Manage the service level of third-party suppliers, provide guidance of improvement
•    Support Head Claims to continuously improve claims processes, preparing claim system requirements and participate UAT
•    Support Head Claims to track and analyze claim performance metrics, and continuously enhance claim service level;
•    Collaborate with Product team on product design & product launch; collaborate with partnership managers on claims service integration with Business Partners and maintaining strong partnership relationship
•    Other roles and responsibilities assigned by Claims Team Leader

 

About You

•    You are passionate about claims and love to handle repetitive and unique customer requests
•    You like technologies, mobile applications, and artificial intelligence etc., and dare to try new things to claims services
•    You pay attention to details and feel compassionate about partners and customers
•    You have curiosity, intellectual capabilities and perseverance to continuously improvement your processes and aim to building a first-class claims system
•    You are patient in handling external stakeholders such as regulators, TPAs and partners
•    You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
•    You are a great team player and love to identify claims solutions together with partnership managers and other cross functional teams
•    You are influencing and can communicate your ideas to all key stakeholders clearly

Education
•    College degree or higher in Medicine.

Languages
•    Proficiency in English reading and writing is a must

Professional experience
•    3+ years of claim service experience in P&C and/or Life/Health insurance companies
•    Experience in defining claims policies, processes and procedures etc., and have skills in handling large and complex claims cases
•    Familiarity with insurance company end to end operations and experience in handling customers' complaints in the claims area
•    Demonstrated experience in managing multi-line insurance claims such as travel, accident, medical, critical illness and other P&C personal product lines
•    In-depth understanding of local P&C market, frequent issues, compliance, and regulatory requirements on claims
•    Demonstrated innovative experience and successful cases in applying new technologies to drive customer satisfaction and operational excellence in claims area
•    Experience in vendor management, contract management, and records management
•    Understanding of digital marketing, mobile technologies, big data and artificial intelligence, and its application in customer satisfaction, anti-fraud and efficiency improvement

Other skills required
•    MS Office Suite: MS Word, PPT, EXCEL


About the Team

 

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms. 

In this role, you will support Claims Team Leader to provide superior claim services to both end customers and Business Partners. You have a customer-first mindset and love to handle specific claims cases to control claims risk, reduce claims expenses and exceed customer satisfaction.

 

About the Role

•    Process claims cases according to Claim Policy and SOPs, coordinate internal and external resources to resolve requests from customers within the scope of authority, communication and negotiation on complex claims cases;
•    Manage the service level of third-party suppliers, provide guidance of improvement 
•    Support Head Claims to continuously improve claims processes, preparing claim system requirements and participate UAT 
•    Support Head Claims to track and analyze claim performance metrics, and continuously enhance claim service level;
•    Collaborate with Product team on product design & product launch; collaborate with partnership managers on claims service integration with Business Partners and maintaining strong partnership relationship
•    Other roles and responsibilities assigned by Claims Team Leader

 

About You

•    You are passionate about claims and love to handle repetitive and unique customer requests
•    You like technologies, mobile applications, and artificial intelligence etc., and dare to try new things to claims services
•    You pay attention to details and feel compassionate about partners and customers
•    You have curiosity, intellectual capabilities and perseverance to continuously improvement your processes and aim to building a first-class claims system
•    You are patient in handling external stakeholders such as regulators, TPAs and partners
•    You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
•    You are a great team player and love to identify claims solutions together with partnership managers and other cross functional teams
•    You are influencing and can communicate your ideas to all key stakeholders clearly

Education
•    College degree or higher in Medicine.

Languages
•    Proficiency in English reading and writing is a must

Professional experience
•    3+ years of claim service experience in P&C and/or Life/Health insurance companies
•    Experience in defining claims policies, processes and procedures etc., and have skills in handling large and complex claims cases
•    Familiarity with insurance company end to end operations and experience in handling customers' complaints in the claims area
•    Demonstrated experience in managing multi-line insurance claims such as travel, accident, medical, critical illness and other P&C personal product lines
•    In-depth understanding of local P&C market, frequent issues, compliance, and regulatory requirements on claims
•    Demonstrated innovative experience and successful cases in applying new technologies to drive customer satisfaction and operational excellence in claims area
•    Experience in vendor management, contract management, and records management
•    Understanding of digital marketing, mobile technologies, big data and artificial intelligence, and its application in customer satisfaction, anti-fraud and efficiency improvement

Other skills required
•    MS Office Suite: MS Word, PPT, EXCEL


Keywords:  
Reference Code: 100513 

 


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