Branch Operations Manager

About the Role

Do you bring a strategic mindset and thrive on balancing big picture thinking with hands-on execution?  Are you comfortable co-creating and driving solutions with subject matter experts while applying your operational expertise to contribute to the overall success of Swiss Re Asia (SRAL) in Singapore?  If so, you may be the leader we're looking for to elevate our Branch Operations' capability to new heights!

This role requires close collaboration across functions and seniority levels, both locally in Singapore and globally with Group teams. You'll serve as a principal strategic advisor in Swiss Re Asia's governance ecosystem, orchestrating enterprise-wide operational frameworks while ensuring exemplary regulatory compliance in Singapore's sophisticated financial services landscape.  You will work alongside an experienced team of operational and governance professionals and be accountable for driving strong legal entity governance, operational excellence, and regulatory compliance. As a member of the Singapore Management Committee and Business Partner to the Singapore Location Head, you will help shape legal entity priorities and ensure compliance with MAS requirements and Swiss Re Group standards. This role also provides direct support to the SRAL CEO and SRAL Executive Committees, requiring a strong understanding of regional business, operations and key stakeholder dynamics.

Your responsibilities include but are not limited to:

• Lead  the governance and operational oversight of the Singapore operating platform in partnership with relevant subject matter experts to ensure compliance with local regulatory requirements and Swiss Re Group guidelines
• Provide leadership on complex cross-functional initiatives and translating MAS regulatory expectations into strategic operational advantages, leveraging input from relevant Swiss Re group functions and subject matter experts
• Act as a Business Partner to the SRAL CEO, including the preparation of CEO-level materials for Board engagements and driving key regional strategic initiatives
• Lead enterprise resilience by developing and coordinating comprehensive business continuity strategies; support the local Incident Management Team
• Oversee the legal entity's outsourcing/third party risk management framework, and lead effective due diligence and review processes
• Act as a change leader for operational transformation initiatives, including but not limited to:
  • Implementing regional "best practices" of branch operations, with proper validation and documentation for Singapore-specific exceptions,
  • Coordinating and supporting the development of efficient policies and practices,
  • Helping to develop and maintain local operational policies in alignment with the global policy framework and contributing to global policy development,
  • Leading and supporting ad-hoc projects and delivering training as needed
• In collaboration with Legal and Risk Management, oversee regulatory monitoring establish and project-manage cross-functional working groups, and ensure proactive, timely compliance with new regulatory requirements
• Under the direction of the Head of Branch Operations (Line Manager) and guidance from senior operations experts and the Location Head, engage regularly with key functions - including Audit, Compliance, Finance, Governance, Legal, Risk Management, Tax, and functional/business owners, on various operational topics and processes
• Lead the delivery timely and concise reports to Senior Management on legal entity updates, operational processes, and regulatory and business operational initiatives
• Perform additional responsibilities and tasks as assigned by the SRAL CEO, Location Head and Line Manager

About You

• Bring over 8 years of proven expertise in end-to-end operations management, control processes and systems, process optimization, and regulatory implementation.  You can connect governance and operational concepts and implement strategies to improve efficiency and performance
• Build strong working relationships with senior management, stakeholders and employees at all levels, apply leadership 'authority' in a broader sense, lead through ambiguity, and demonstrate high personal integrity and sound judgment
• Possess strong organizational, interpersonal, communication and negotiation skills with the ability to lead, influence and negotiate effectively across functions and seniority levels in a matrix environment
• Combine strategic thinking with analytical acumen to understand business drivers, tailor solutions to minimize operational risks and execute effectively in a matrix environment
• Balance attention to detail with a big picture mindset. You are highly organized, methodical, analytical, and an exceptional problem-solver
• Excel as both a collaborator and a delivery champion. You can work both independently and within a team setting. You enjoy contributing to the broader organization on local and global business initiatives. You can execute and deliver on operational or transformational objectives and effectively utilize project management and organizational change management
• You are an outstanding communicator and a storyteller. You can advise senior management, provide guidance and convey messages to all levels of employees and stakeholders, and present and create presentation materials in PowerPoint or other software applications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.

About the Team

Branch Operations is a dynamic team of forward-thinking professionals entrusted with a broad and diverse portfolio. We serve as the connective tissue of the Branch/Legal Entity, enabling success by fostering collaboration across functions, teams, and strategic initiatives. This is an exciting team for people who enjoy navigating ambiguity to shape new ideas and craft solutions to address complex opportunities and challenges. Team members are expected to be self-driven, adaptable, and skilled at working both independently and in partnership with stakeholders across the region and around the globe.

With team members based throughout Asia and Canada, we bring a truly global perspective to everything we do.