Senior Sales & Customer Success Manager

Senior Sales & Customer Success Manager – Japan 

Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success? Join our dynamic Risk Data Solutions team where you'll lead Japanese insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions. This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes. 

About the Role 

As a Senior Sales & Customer Success Manager in Japan, you'll own the complete client journey—from initial sales through implementation, adoption, and long-term growth. You'll be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy. 

Key Responsibilities 

• Drive strategic sales across the Japanese market, leveraging Swiss Re's comprehensive portfolio of risk data products and services 

• Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion 

• Foster collaboration with Reinsurance Underwriting and Key Account Management colleagues to align our solutions with client priorities and strategic objectives 

• Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks 

• Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability 

• Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes 

• Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization 

• Implement data-driven approaches to customer health monitoring, using usage metrics, engagement indicators, and risk signals to proactively manage relationships 

About the Team 

You will be part of Risk Data Solutions, Swiss Re's global unit responsible for developing, commercializing, and delivering data-driven solutions across natural catastrophe, property, and climate risk domains. 

Customer Success is a core function within RDS, working in close partnership with Sales, Product Management, Delivery, and Reinsurance stakeholders to ensure clients achieve measurable value and Swiss Re builds durable, profitable relationships. 

The Japan role operates in a highly collaborative regional and global setup, reflecting the importance of Japanese clients within Swiss Re's global reinsurance portfolio. 

About You 

You thrive at the intersection of client relationships, technical solutions, and business outcomes. Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients. 

We are looking for candidates who meet these requirements: 

• Proven experience in Customer Success, Client Delivery, Consulting, or Solutions Sales in data-driven or insurance-related environments 

• Strong exposure to property and/or natural catastrophe risk, underwriting, analytics, or related client use cases 

• Demonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context 

• Experience managing senior client stakeholders and leading outcome-focused discussions 

• Fluent Japanese and strong English communication skills 

These are additional nice to haves: 

• Experience with catastrophe modeling tools or risk analytics platforms 

• Knowledge of Japanese insurance market dynamics and regulatory environment 

• Background in property underwriting, portfolio management, or related disciplines 

• Experience in solution-oriented sales or consultative client engagement models 

• Ability to navigate matrix organizations and influence without direct authority 

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week