Toronto, ON, CA

Claims Specialist

About the Role

Are you experienced in the handling of professional liability and casualty claims? Do you embrace the challenge of handling claims of all severity while providing market leading customer service? Are you motivated by working in a highly collaborative environment? This is a rare opportunity for a dedicated professional to join our dynamic FinPro & Casualty Claims team with the backing of Swiss Re's strong industry reputation.


Reporting to the Canada FinPro & Casualty Claims Manager, we are seeking a claims professional with a real passion for providing exceptional customer service. Employing excellent adjudications skills, you will independently handle professional liability and casualty claims from first notice to resolution while also working closely with the underwriting and products team. If you are a proactive claim professional, a strategic thinker and confident decision maker who is organized and can work well both independently and as part of a team we would love to talk to you about this role.


You will be based in our Toronto office under a fully flexible work environment. We are looking for someone who also has an interest in career development and the desire to further develop their skills. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.


Your responsibilities:

  • Manage a caseload of Financial Advisor, Insurance Agent/Broker E&O and casualty claims from first report to final resolution

  • Direct independent adjusters, appraisers, experts and coverage/defense counsel

  • Maintain strong customer focus by aggressively and proactively researching issues, providing support and assuring customer satisfaction in a timely fashion

  • Support Underwriting team needs for claim information and consultation on coverages

  • Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution

  • Complete detailed reviews of claim-related issues, including coverage, liability and damage and document the claim file appropriately

  • Set and maintain appropriate and timely indemnity and expense reserves

  • Travel up to 10% of the time to attend client/broker meetings, mediations, trials, etc.

  • Comply with all legal and regulatory requirements



About the Team

We are a highly skilled claims team located in various offices throughout Canada and the U.S.  Our department works closely with colleagues in Client Markets, Underwriting, Products, Actuary and HR. We are proud to deliver unparalleled customer service to our business partners and clients.  We are looking for a new colleague to help us continue to raise the bar!


About You

  • 1-3 years' experience handling professional liability (E&O) claims

  • Experience handling casualty claims is highly desirable

  • A university degree or equivalent

  • Bilingual in English/French is an asset

  • Possess or willing to acquire adjuster licenses as needed for various jurisdictions (i.e.: New Brunswick, Newfoundland, PEI)

  • Strong analytical, negotiation and influencing skills

  • Excellent verbal, interpersonal, and written communication skills

  • Self-starter requiring minimal direct supervision

  • 5-10% travel


About Swiss Re Corporate Solutions 


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Keywords: Claims Specialist, Claims, P&C, FinPro, Casualty
Reference Code: 128424 



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