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Toronto, ON, CA

L&H Reinsurance Key Account Coordinator


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of our 15,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role:

This is an enriching opportunity within the Reinsurance Globals Division and this role will allow you to be integral to the resilience and long-term success of some of our key clients. You will become a member of the Globals Key Account Coordinators team that supports Key Account Managers across the world in owning selected Globals clients and in executing their client management responsibilities.


Key Account Coordinators are the backbone of our division, enabling our client facing teams to achieve their business goals and become the preferred partners for our clients. As part of your role, you will ensure that client activities are performed accurately, efficiently and according to relevant timelines. We are looking for the glue that sticks our cross-functional teams together and interacts with colleagues from other functions, such as Underwriting, Business Development, Finance, In-force, Claims, Technical Accounting, Legal and Business Services.


Reporting to the Globals Operations Manager, your core responsibilities will include:

  • Helping Key Account Managers (KAMs) in profitable, growth-oriented management of global business relationships across all lines of business and geographies
  • Supporting the KAMs in leading their cross-functional teams, i.e. steering, preparing and coordinating meetings and other activities, managing partners and communication
  • Assisting with the ongoing support and creation of Client Strategy and Action Plans
  • Preparing high-quality marketing materials in coordination with the cross-functional team
  • Preparing internal and external communication, e.g. to clients, internal stakeholders, incl. executive management level
  • Analyzing internal and external client data for Life & Health, including coordination with Finance team and other data providers, and preparing performance reports
  • Supporting the process for client surveys and other instruments including the preparation of distribution lists, interpretation of results and development of improvement plans with the client team
  • Addressing ad-hoc client, industry and market requests
  • Ensure collaboration with other Globals teams and other markets/ functional units and sharing knowledge and best practice effectively
  • Deputizing Key Account Managers on defined tasks


About the Team:

You will join a dynamic global community, which continuously learns and builds the future. We are curious, helpful and courageous – and all of this with a good pinch of fun. We cannot wait to have you join us!


About You:

  • You have experience working in the Re/Insurance Life & Health space
  • You are highly adaptable and able to manage rapidly evolving business needs
  • Your main qualities include proactivity, strong can-do attitude, curiosity and eagerness to learn
  • You are a highly motivated individual, who is result-oriented, driven by problem-solving and who applies analytical, strategic and critical thinking
  • You are flexible, creative and able to work effectively under tight deadlines and execute both independently and in a team – while keeping close attention to detail
  • You can develop and track progress against project plans, timelines and changing priorities
  • You demonstrate strong written and verbal communication skills and integrity when communicating with internal and external partners
  • You are fluent in English; any other language is also an asset for this role
  • You possess advanced skills in MS Office Suite, including PowerPoint, Excel, Word, Outlook
  • Marketing knowledge and a keen eye for visual design (in PowerPoint) will contribute to the success of this role



Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Keywords: Life & Health, Client Management
Reference Code: 94577