Operations Team Lead, Global Business Services - Corporate Solutions

Are you a strategic leader with a passion for developing talent and driving operational excellence? Join our team where you'll empower others to succeed while making a significant impact on our insurance operations!

About the Role

As the Operations Team Lead for Financial and Professional Lines and Casualty Insurance, you'll develop and empower your team to fulfill their potential, achieve ambitious goals, and provide exceptional support across multiple underwriting functions. Your leadership will directly influence productivity, process efficiency, timeliness, profitability, and accuracy throughout the underwriting process.

Key Responsibilities

• Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
• Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
• Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
• Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
• Ensure compliance by adhering to and monitoring operational risk controls and requirements
• Foster cross-functional collaboration to reinforce the "Winning as One" philosophy and expand the team's knowledge base
• Manage resources effectively by determining staffing needs and participating in recruitment processes
• Execute projects to successful completion as assigned
• Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones
• Occasional Travel may be required to attend meetings, seminars, and programs (<25%)

About the Team

Our Global Business Services Corporate Solutions team provides essential operational support to our Financial and Professional Lines and Casualty Insurance business. We work collaboratively across functions to ensure seamless execution of underwriting processes, enabling business growth and exceptional client service. Our team culture values innovation, efficiency, and excellence in everything we do.

About You

You're an inspiring leader with strong business judgment, client orientation, and natural curiosity. You excel at motivating teams, providing constructive feedback, and creating an environment where people can perform at their best. With exceptional organizational skills, you can prioritize effectively, coordinate team efforts, and drive continuous improvement in systems and processes.

We are looking for candidates who meet these requirements:

• University degree (4-year) with a strong business component or equivalent experience
• Minimum 5 years of relevant experience in insurance operations or related fields
• Knowledge and understanding of commercial insurance principles and practices
• Demonstrated leadership abilities with effective communication skills
• High proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
• Proven ability to plan, prioritize, and monitor team workloads effectively
• Demonstrated success working collaboratively in a global matrix environment
• Cultural sensitivity and ability to work effectively with internationally diverse teams

These are additional nice to haves:

• Insurance Institute of Canada (IIC) or equivalent certifications
• Project management experience
• Experience implementing process improvements and system simplifications
• Additional language skills beyond fluent English
• Experience with process improvement methodologies

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week