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Windsor, CT, US

Process Excellence Lead


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Are you an individual who thrives in a highly functioning team environment? Do you enjoy the opportunity to undertake in-depth business process reviews to find areas for improvement? Are you someone who flourishes on being challenged, is energized by implementing and embracing new changes and excited to lead intricate business projects? If so, then this is an appealing opportunity for a candidate looking to be an integral part of a global and regional business process, project and change management team created to optimize, maintain fit-for purpose business processes that are efficient, effective and compliant.

This opportunity spans from ideation to implementation while ensuring process consistency, standardization and adherence.

If you have an advance level knowledge in business project, process and change management, are an expert in systems, and tools, an excellent verbal and written communicator, with deep understanding of business processes and familiarity with more than one line of business, the North America Process Excellence Lead role is perfect for you.

About the Role

This opportunity works closely with all areas of the business in order to achieve its objectives both on a regional (North America) and global level.

Core Responsibilities:

  • Collaborate and coordinate with fellow Process Excellence Lead(s) to execute regional business project(s) and manage the process change impact surrounding the implementation.
  • Validate, organize and align implementation with global BPM(s), regional strategic operations team members and line management.
  • Develop and execute multifaceted project and change management plans.
  • Actively manage and implement initiatives and projects within region as per agreed on regional and global prioritization.
  • Translate Level 1-5 processes and global guidelines to initial regional/local Standard Operating Procedures that are executable according to local tools, regulations and languages.
  • May be asked to lead project(s) containing IT, business and operations' components.

About The Team

The team is results oriented and passionate about:

  • Supporting/driving business case creation with project sponsor(s)/project lead(s)
  • Planning, leading and reinforcing change actively based on customer insights, recommending positive customer solutions. Applies tools and techniques to accomplish the people side of a change to achieve the required business outcome.


We are looking for candidates who are comfortable interacting with and seeking consensus from partners across the organization, including senior management and business leaders, communicates timely and effectively verbally and in writing. Individuals who have the skill to prioritize, plan, coordinate and are responsible for their own work plan, maintaining status and oversight of multiple tasks and assignments will be successful.


The ideal candidate will be able to build client's confidence using own personal reputation in the international community, remains calm and focused during periods of high stress, able to challenge and re-design processes while keeping all downward relations and implications in mind, communicating all adjusted course of action to all partners.


This role would be best filled by someone who is able to distill one or multiple sophisticated problem statement(s) to the essence, using highly integrated thinking when problem solving. If you enjoy sifting through significant amounts of detailed information to find the root cause to implement solutions and report problems and errors while translating business process challenges into measurable impact financially and operationally, this may be the role for you!

Team Player:

In order to thrive in this role we are looking for someone who listens to those they work with, paying attention to both verbal and nonverbal cues. Someone who has strong interpersonal skills to work in a globally matrix-oriented team environment demonstrating sensitivity toward cultural differences.

Technical Skills:

  • Intermediate skills in Microsoft Office software (Excel, Word, PowerPoint, Visio, MS Project, Outlook, SharePoint).
  • Familiar with and willing to become an expert of BPM methodologies and tools (e.g. BPMN, Lean Six Sigma, Agile methodology).
  • Project Management certification or experience in projects.

About You

Educational background

  • University degree (4 years) in Business, Insurance, Communication, Instructional Technology or equivalent minimum of 5-10 years work experience
  • Certification in CAPM, and/or Lean Six Sigma or strong desire to obtain certification
  • Familiarity with Agile methodology or strong desire to obtain certification

Professional Experience

  • 5 or more years relevant project/process management experience.
  • Basic knowledge and understanding of commercial (property / casualty) insurance principles and practices.
  • Senior level presentation development and delivery

Reference Code: 102022 


Nearest Major Market: Hartford

Job Segment: Claims, Lean Six Sigma, Change Management, Six Sigma, Insurance, Management