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Location: 

Windsor, CT, US

Process Excellence Lead

 

About Swiss Re Corporate Solutions
 

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?

 

Are you an individual who thrives in a highly functioning team environment?  Do you enjoy the opportunity to undertake in-depth business process reviews to find areas for improvement?  Do you enjoy being challenged, thrive to implement and adopt to new changes and excited to lead complex business projects?  This is an appealing opportunity for a candidate looking to become an integral part of a global and regional business process, project and change management team to optimize, maintain fit-for purpose business processes that are efficient, effective and compliant. 

The role spans from ideation to implementation whilst ensuring process consistency, standardization and adherence.

 

If you have an advance level knowledge in business project, process and change management, an expert in systems, and tools, an excellent verbal and written communicator, with deep understanding of business processes and familiarity with more than one business lines, the North America Process Excellence Lead role is perfect for you.

 

About the Role  

As a Process Excellence Lead you will work closely with North America strategic operations team members, underwriting managers, team leaders, and team members to validate and adopt global business processes.  You will work closely with global BPMs to ensure regional needs and variations are being considered in the global process design, finetune global standards for local nuances, challenge (where needed) the global design if not fit for regional purpose.

 

Core Responsibilities:

  • High interaction and coordination with business group(s), business services team(s), and other internal and external service provider(s).
  • Collaborate with NA Process Excellence Lead(s) to execute regional business project(s) and manage the process change impact surrounding the implementation.
  • Work with global BPM team(s) to share development, gage practicality and share best practice(s).
  • Validate, organize and align implementation with global BPM(s), regional strategic operations team members and line management.
  • Liaise with regional Practice Lead(s) and Line Management(s) for full process change understanding.
  • Engage with regional Line of Business Head(s) and Business Leader(s) on Business Project and Change Management matter(s).
  • Develop and execute complex project and change management plans.
  • Actively manage and implement initiatives and projects within region as per agreed on regional and global prioritization.
  • Translate Level 1-5 processes and global guidelines to initial regional/local Standard Operating Procedures that are executable according to local tools, regulations and languages. 
  • May be asked to lead project(s) containing IT, business and operations' components.

 

 

About The Team

As a NA Process Excellence Lead you will work closely with the NA Strategic Operations team members, underwriting managers, team leaders, and team members to validate and adopt global business processes.  You will work closely with global BPMs to ensure regional needs and variations are being considered in the global process design, finetune global standards for local nuances, challenge (where needed) the global design if not fit for regional purpose.

 

Core Responsibilities:

  • High interaction and coordination with business group(s), business services team(s), and other internal and external service provider(s).
  • Collaborate with NA Process Excellence Lead(s) to execute regional business project(s) and manage the process change impact surrounding the implementation.
  • Work with global BPM team(s) to share development, gage practicality and share best practice(s).
  • Validate, organize and align implementation with global BPM(s), regional strategic operations team members and Line Management.
  • Liaise with regional Practice Lead(s) and Line Management(s) for full process change understanding.
  • Engage with regional Line of Business Head(s) and Business Leader(s) on Business Project and Change Management matter(s).
  • Develop and execute complex project and change management plans.
  • Actively manage and implement initiatives and projects within region as per agreed on regional and global prioritization.
  • Translate Level 1-5 processes and global guidelines to initial regional/local Standard Operating Procedures that are executable according to local tools, regulations and languages. 
  • May be asked to lead project(s) containing IT, business and operations' components.

 

 

 

Required Skills

 

Result oriented:

  • Plans and acts based on customer insights and recommends positive customer solutions.
  • Able to recover from setbacks, acts decisively and can re-focus in order to deliver.
  • Support/drive business case creation with project sponsor(s)/project lead
  • Plans, manages and reinforces change actively.  Applies tools and techniques to manage the people side of a change to achieve the required business outcome.

Responsive:

  • Comfortable to interact and able to get buy-in from stakeholders across the organization, including senior management and business leaders.
  • Ability to establish priorities and to plan, coordinate and monitor personal work plan, maintain status and oversight of multiple tasks and assignments.
  • Communicates timely and effectively with customers and clients verbally and in writing.
  • Generates robust project management status reports for relevant stakeholders.  Ensures a delivery of a designed solution to completion.
  • Collaborates with regional IT Client Service Analyst(s) on systems' rollouts.

Reliable:

  • Builds client's confidence using own personal reputation in the international community.
  • Remains calm and focused during periods of high stress, able to communicate the adjusted course of action to all stakeholders.
  • Able to challenge and re-design processes while keeping all downward relations and implications in mind. 

Analytical:

  • Uses highly integrated thinking when problem solving, applies global knowledge and principles to solve local problems.
  • Ability to distil one or multiple complex problem statement(s) to the essence and present solutions adequately.
  • Proven analytical skills including the ability to use root cause analysis in implementing solutions to identify and report problems or errors, while working with significant amounts of detailed information.
  • Demonstrates use of logic and reasoning to identify and present the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to translate business and process challenges into measurable impact both financially and operationally.

 

Team Player:

  • Strong interpersonal skills and proven ability to work in globally located matrix-oriented team situations, understanding and demonstrating sensitivity toward cultural differences.
  • Willing to assist team member(s) in undertaken project(s), in addition to fulfilling his/her own responsibilities.
  • A listener of both verbal and nonverbal cues.
  • A strong believer in a culture of giving and receiving feedback.

Technical Skills: 

  • Intermediate skills in Microsoft Office software (Excel, Word, PowerPoint, Visio, MS Project, Outlook, SharePoint).
  • Familiar with and willing to become an expert of BPM methodologies and tools (e.g. BPMN, Lean Six Sigma, Agile methodology).
  • Project Management certification or experience in projects.

 

 

About You

Educational background

  • University degree (4 years) in Business, Insurance, Communication, Instructional Technology or equivalent minimum of 5-10 years work experience
  • Certification in CAPM, and/or Lean Six Sigma or strong desire to obtain certification
  • Familiarity with Agile methodology or strong desire to obtain certification

Professional Experience

  • 5 years relevant project/process management experience.
  • Basic knowledge and understanding of commercial (property / casualty) insurance principles and practices. 
  • Senior level presentation development and delivery

 

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

 

Keywords: 
Reference Code: 104342 

 

 


Nearest Major Market: Hartford

Job Segment: Underwriter, Claims, Lean Six Sigma, Change Management, Six Sigma, Insurance, Management